Salt Security, a company that provides API security services, has announced the launch of a new initiative aimed at increasing the visibility of key API vulnerabilities. This new resource, Salt Labs, will operate as an open forum and research hub that leverages the company's internal research.

Customer service can definitely make or break your business, especially if you are an eCommerce brand. There are different channels for providing customer support now with social media leading as the preferred mode for people to interact with brands. According to a report by Zendesk, 3 out of 5 customers state that customer service was...

How do you know when a hosting change is needed - or at least something you should consider? Today, we share a few signs that will clue you in. The post Signs Your WordPress Website Has Outgrown Its Hosting appeared first on Speckyboy Design Magazine.

Very recently, I was taking a flight and had to change my flight to the following day. Instead of jumping onto a phone call, I was able to work with a chatbot reschedule. The bot was able to look up my information and saved me a lot of time, and saved me the hassle of listening to muzak waiting on hold. These days, chatbots are all over the place. They are on websites, built into apps, and even built into intranets and communication tools like Microsoft Teams. According to IBM, chatbots can reduce customer service costs by 30% because it saves on expensive call center calls, gets answers more quickly for users who prefer to text rather than talk, and gives you much more reliable data to improve customer experiences.

As freelance designers, we want to charge more, but here's the dilemma: We're afraid if we raise our prices we'll scare away clients. Here's the secret!

Whether you've just discovered BEM or are an old hand (in web terms anyway!), you probably appreciate what a useful methodology it is. If you don't know what BEM is, I suggest you read about it on the BEM website before continuing with this post, because I'll be using terms that assume a basic understanding of this CSS methodology. This article aims to be useful for people who are already BEM enthusiasts and wish to use it more effectively or people who are curious to learn more about it. Now, I'm under no illusion that this is a beautiful way to name things. It's absolutely not. One of things that put me off of adopting it for such a long time was how eye-gougingly ugly the syntax is. The designer in me didn't want my sexy markup cluttered with dirty double-underscores and foul double-hyphens.The post Battling BEM (Extended Edition): 10 Common Problems And How To Avoid Them appeared first on Smashing Magazine.

The DataOps role is unique in the space of data analytics, with its goal to enable data engineers, scientists, analysts and governance to own the pipelines that run the assembly process. Essentially, DataOps engineers work on, but not in, these pipelines, according to a DataKitchen webinar titled “A Day in the Life of a DataOps … continue reading The post DataOps engineers run toward error and automate it away appeared first on SD Times.

Some designers take great pride in starting every project from scratch. They are successfully seeing it through to the end. Others have no problem using whatever tool or aid they... The post Designing from Scratch vs Pre-built Websites: Is One Better Than the Other? <span class="sponsored_text">Sponsored</span> appeared first on Speckyboy Web Design Magazine.

Just as big data transformed the way organizations approach intelligence and cloud transformed the way they think about infrastructure, DevOps is fundamentally altering the way organizations think about software development. In a DevOps world, software development is no longer a balancing act between speed and quality but a quest for both, as forward-thinking development teams … continue reading The post The future of testing is DevOps speed with managed risk appeared first on SD Times.

There is a helluva gotcha with styling a <details> element, as documented here by Kitty Guiraudel. It’s obscure enough that you might never run into it, but if you do, I could see it being very confusing (it would confuse … The post Shadow Roots and Inheritance appeared first on CSS-Tricks. You can support CSS-Tricks by being an MVP Supporter.