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Web Design & Development Article

Sendbird Leverages AI, Adds FAQ Chatbot to its Customer Support Platform

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Sendbird, a mobile communications services provider, has added a new FAQ chatbot to Sendbird Desk, the company's platform for orchestrating embeddable live chat support. By leveraging this new product customers can offload quick questions to AI, freeing up live agents for more in-depth support. ProgrammableWeb reached out to Sendbird to discuss what this means for developers.

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